Our deliveries are made by DPD Couriers on a next day service, however if you are a local customer we will aim to deliver your order personally.
Orders can usually be dispatched within 2-3 working days of receipt of your order.
You can also place your order in advance for delivery on a day of your choice (Wednesday - Friday) to ensure delivery in time for a birthday or any other special occasion. Ordering in advance helps us to plan production and to ensure we deliver the freshest
produce with the longest shelf life. You can provide your preferred delivery date at checkout.
We are unable to dispatch orders on Monday, Friday or Saturday, to avoid parcels being in transit over the weekend. Deliveries on UK Bank Holidays & Public Holidays are also excluded.All consignments are packed in insulated boxes with ice packs to ensure that goods are kept cool and fresh throughout the journey.
We also offer option to collect your order free of charge from our local Farm Shop. Should you wish to collect your order in person please provide collection date at the check out.
Parcels do not need to be signed for but it is advisable to provide leave safe delivery instructions, should you or your recipient be out. Please warn your recipients to expect their deliveries.
Packages can occasionally be delayed, or even undelivered, by the courier. Please contact us as soon as you have any concerns about your parcel. The quicker we know the better.
FREE for orders over £100 ( to a single address )
£10 for orders of up to £100 ( to a single address )
ReturnsYou have the right to return goods to us within one working day of receiving the goods for any reason, and for a full refund of the original charges. You are responsible for returning the goods to the Upton Smokery Trading Ltd head office and you are responsible for all return shipping costs unless the product is not fit for the purpose originally intended.
To return an item please contact us in writing beforehand and wait for a confirmation before returning goods. Written contact can be in any of the following formats:
Please email: firstname.lastname@example.org
Upton Downs Farm
We regret we cannot accept returned goods without first being contacted in writing (see above).
You will receive a refund no later than 30 days after Upton Smokery Trading Ltd receipt of returned goods.
If we fail to ship an order within 30 days of the order being placed you are entitled to a full refund.